Insights

If you’ve been in the telecommunications industry for a while, it is likely that you understand that most SLAs are not worth the paper they are written on. Beginning with the fact that most SLAs apply only to the “core network” and therefore have little to do with an end user’s actual experience, and ending with a list of exclusions that is typically so broad it is laughable, there is little good that one can find to say about standard SLAs in telecommunications.

If you’ve ever tried and failed to understand the totality of your company’s monthly telecom billing, you are not alone.  Very few companies have a clear, complete understanding of their telecom contracts and invoices. Even companies that outsource the job to a telecom expense management (TEM) firm are hard-pressed to sort things out fully.  And the inventories kept in TEM platforms are usually insufficient as a demand-sets for cost determination.